Internal Sales Manager

Team Leadership & Management:

• Supervise, guide, and mentor an administration assistant.
• Ensure the team is aligned with the company's sales goals and operational standards.
• Assign tasks, track performance, and provide feedback to improve team processes and efficiency.

Lead Generation & Prospecting:

• Develop and implement effective lead generation strategies.
• Use various tools and techniques (e.g., CRM software, cold calling, email campaigns) to generate new business opportunities.
• Maintain and grow a strong pipeline of prospective customers through proactive outreach and relationship-building efforts.
• Research and identify potential markets for expansion.

Sales Process Management:

• Oversee and drive the end-to-end sales process, from initial lead qualification to contract closure.
• Build and maintain long-term relationships with new and existing customers to promote repeat
• business and retention.
• Collaborate with the admin team to ensure all customer data is accurately entered into the CRM
• system
• Track and monitor contract performance, identifying opportunities for service improvement or expansion.

Reporting & Analysis:

• Prepare regular sales reports, performance analytics, and forecasts for management review.
• Analyze customer feedback and market trends to adjust sales strategies and improve customer engagement.
• Track KPIs such as lead conversion rates, customer acquisition costs, and contract renewals to measure success.

Collaboration with Other Teams:

• Coordinate with the marketing team to align sales efforts with promotional campaigns and industry events.
• Work closely with the technical and service teams to ensure customer's technical requirements are met and expectations are exceeded.