Insights and CRM Manager

Berkshire Permanent £50,000 - £57,000 per year View Job Description
A Customer Insights and CRM Manager role within a Beauty Business. You will be responsible for both qual and quant research to develop strategic initiatives and make recommendations and managing customer feedback platforms.
  • An exciting opportunity for a Customer Insights & CRM Manager
  • Are you looking to execute strategies across CRM and Customer Insights?

About Our Client

A leader in their category, this business are undergoing an exciting period of growth and are now looking for an Insights and CRM Manager to join their growing team!

Job Description

You will be responsible for:

  • Developing and implementing CRM strategies to improve customer retention and loyalty
  • Using customer insights to influence business decisions and strategies
  • Collaborating with cross-functional teams to ensure customer-centricity across the business
  • Managing customer segmentation and targeting for marketing campaigns
  • Overseeing the creation and execution of email marketing campaigns
  • Tracking and reporting on CRM campaign performance
  • Ensuring data compliance in all CRM activities
  • Fostering a culture of continuous improvement within the CRM team

The Successful Applicant

The successful candidate should have:

  • Proven experience in Customer Insights and CRM
  • Strong analytical skills with the ability to translate data into actionable insights
  • Proficiency in CRM software and email marketing tools
  • Excellent communication and leadership skills
  • A customer-focused mindset with a passion for improving customer experience

What's on Offer

A salary of up to £57,000 is on offer for the successful candidate

Contact
Florence Kirby
Quote job ref
JN-012025-6647297
Phone number
+44 193 226 4119

Job summary

Job function
Marketing & Agency
Subsector
Retail
Sector
FMCG (Fast Moving Consumer Goods)
Location
Berkshire
Contract type
Permanent
Consultant name
Florence Kirby
Consultant phone
+44 193 226 4119
Job reference
JN-012025-6647297