Save Job Back to Search Job Description Summary Similar JobsOpportunity to work for an industry leading housing associationOpportunities to progress within the housing industryAbout Our ClientOur client is a mid-sized, not-for-profit organisation committed to providing affordable housing in the Birmingham area seeking a Housing Administrator. They strive to make a genuine difference in the community by offering housing assistance and support to those in need.Job DescriptionContribute to the delivery of excellent customer service as a Housing Administrator.Review lettings, waiting list (supported housing) and voids by doing monthly audits and feedback to management team on non-compliances.You will contribute to our performance targets by chasing tenants for late rent, dealing with anti-social behaviour complaints, dealing with tenants' complaints, letting our homes quickly, and the effective management of the homes and tenants you have.Complete telephone assessments for accommodation for general needs and support.To deputise for Housing Officers when required.To support the Housing Service Manager and Property Service Manager to provide administrational duties for the department (i.e. Minute taking, filing, scanning, CORE, LA Nominations, Supported Returns etc.)To report any suspicions of safeguarding issues relating to customers to in line with the relevant policy.To attend any training courses which are deemed necessary to the fulfilment of the jobTo take reasonable care that there is no unauthorised loss or disclosure of personal data or a breach of confidentiality in accordance with the provisions of the Data Protections Act.To frank outgoing post.Suggest innovative ways of moving forward in how administration is dealt with.The Successful ApplicantEssential:GCSE's English and maths C and aboveGood IT skills and know how to use word, excel and emailExperience in Customer service roles or a willingness to learn (E learning options available)Attention to detailExperience of achieving targets and resultsDesirable:Experience of working in social housingFull driving licence and access to a carComprehensive knowledge of the Housing/Building SectorExperience of interviewing and negotiating with customersKnowledge of welfare and Housing BenefitsExperience of minute takingWhat's on OfferPension Scheme - CARE Defined Benefit SchemeMileage payments for work-related journeysOpportunity to complete CIH HApply for this role in Birmingham and contribute to a growing and reputable housing association.ContactChris BownesQuote job refJN-022025-6668560Phone number+441212309368Job summaryJob functionBusiness SupportSubsectorAdministratorSectorNot For ProfitLocationBirminghamContract typeTemporaryConsultant nameChris BownesConsultant phone+441212309368Job referenceJN-022025-6668560
