Head of Inside Sales

As Internal Sales Manager, you will play a pivotal role in managing, recruiting, and developing a high-performing telesales team of 8 individuals, with the ambition to grow significantly next year to 50+.

This is not a traditional call centre environment-your focus will be on developing a team of sales professionals who generate high-quality leads to support Area Sales Managers in securing deals. You will lead by example, fostering a culture where the outcome of a well-balanced, targeted call is valued over rigid KPI-driven metrics.

You will also have the opportunity to grow the team, create innovative recruitment and training strategies, and contribute to the wider business development strategy, helping the organisation achieve its ambitious goals.

Key Responsibilities

• Team Leadership: Manage, mentor, and develop an inside sales team, ensuring each member has the skills and motivation to succeed.
• Recruitment & Training: Drive the recruitment of dynamic and hungry individuals, focusing on their long-term development within the company.
• Sales Process Optimisation: Oversee lead generation activities, ensuring high-quality leads are fed to Area Sales Managers.
• Performance Management: Foster a culture that values quality and transparency, focusing on positive sales outcomes over purely quantitative metrics.
• Strategic Growth: Contribute to the business's growth objectives by developing the internal sales function to support the expansion of the field sales team.
• Collaboration: Work closely with the Sales Director and senior management to align inside sales activities with broader business objectives.