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Head of Implementation

Birmingham Permanent £65,000 - £70,000 per year View Job Description
An excellent opportunity to join the leadership team at a highly successful software development company.
  • Opportunity to join the leadership team at an innovate software company
  • Competitive salary, excellent benefits and hybrid working

About Our Client

My client is an innovative software development business who are searching for a Head of Implementation to join their leadership team.

As Head of Implementation, you will take full ownership of the implementation function, leading and mentoring a team of three consultants to ensure seamless, successful implementation for our clients.

This is a permanent role, with hybrid working based out of Birmingham.

Job Description

  • Own the full implementation lifecycle, from kick-off through go-live and early adoption.
  • Lead, coach, and scale a team of Implementation Consultants.
  • Develop and continuously improve implementation processes, tools, and playbooks to drive efficiency and consistency.
  • Partner with Sales, Product, and Customer Success to ensure a seamless customer journey.
  • Act as the senior escalation point for complex implementations or issues.
  • Analyse data and feedback to optimise time-to-value and customer outcomes.
  • Help define and track KPIs around implementation success, team utilisation, and client satisfaction.

The Successful Applicant

  • Proven experience in implementation, onboarding, or professional services-ideally in a SaaS environment.
  • Strong leadership experience with a track record of developing high-performing teams.
  • Experience implementing software for clients at a SaaS or software development company.
  • Excellent project management and communication skills.
  • Passion for process improvement and scalable delivery models.
  • Comfortable in a fast-paced, growing business where priorities evolve and initiative is key.

What's on Offer

  • Salary of up to £70,000 DOE
  • Hybrid working
  • Plus many more excellent benefits
Contact
Chloe Mcdonnell
Quote job ref
JN-062025-6774303
Phone number
+44 161 829 0356

Job summary

Job function
Technology
Subsector
Senior IT Management
Sector
Technology & Telecoms
Location
Birmingham
Contract type
Permanent
Consultant name
Chloe Mcdonnell
Consultant phone
+44 161 829 0356
Job reference
JN-062025-6774303