Save Job Back to Search Job Description Summary Similar JobsGlobal BusinessSheffield BasedAbout Our ClientPage Group are working in partnership with an Industry leading manufacturer, providing well known products within the B2B & B2C space. This role will focus on the direct ownership and improvement of the customer service function, leading teams across multiple global sites to deliver a seamless customer journeyJob DescriptionOverall leadership and management of multiple customer service teams across the UK, Europe and US to deliver excellent service during all interactions with B2B & B2C CustomersProvide direct reports with regular support and guidance to grow and develop, ensuring they have all the tools and resources to be successful in their roleWork closely with production and quality to share customer feedback on product quality, common faults and other issues, with a view to reduce reoccurring issuesManage customer contact channels including phone, email, chat etc to ensure resource if best utilised, driving customer self service usage where possibleManage relationships with 3rd party outsource suppliers internationally to ensure contractual service levels are maintainedDrive continuous improvement programme across the business with a vision to improve customer satisfaction, NPS & CSAT scores, efficiency and reduce costsEnsure the smooth movement of customer goods / orders across the globe in line with regulatory and export requirementsProvide clear reports to the board focused on customer activity, customer satisfaction and other key areas on a regular basisThe Successful ApplicantLeadership of Customer Service functionExperience within a manufacturing / supply chain background - desirableLeadership of European or Global CS Teams - DesirableStrong customer focused approachExperience working with customer contact channelsExport Knowledge - desirableWhat's on OfferThe Head of Customer Service will join a leading international business within the Manufacturing & Consumer spaceThe role offers a salary of £60,000 - £65,000 plus great company benefits37.5 Hours per week - Monday to Friday - Sheffield based, on-siteThis role will require occasional international travelContactZach JohnsonQuote job refJN-042025-6720902Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationSheffieldContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-042025-6720902
