Save Job Back to Search Job Description Summary Similar JobsAttractive remuneration packageGlobal financial services firmAbout Our ClientMy client is a top-tier financial services firm with a strong global presenceJob DescriptionLead, manage and guide the Customer Service team, fostering a productive and positive work environmentEnsure high customer satisfaction and maintain customer relationshipsStay updated with the latest product offeringsMonitor Key Performance Indicators (KPIs) and metrics to evaluate team performance and service qualityProvide training and development opportunities for team members to enhance skills and performanceThe Successful ApplicantA successful 'Head of Customer Service' should have:A degree or relevant qualification in Business Administration or a related field.Prior experience in a customer service leadership role within the financial services industryExcellent communication and interpersonal skills.Strong leadership and team management abilities.Proficiency in using customer service software and databases.Adept at problem-solving and decision-making.What's on OfferA salary range of £60,000 - £70,000 GBP, plus benefits.Generous holiday leave.An inclusive and collaborative company culture.Opportunities for professional development and progression within the Technology & Telecoms industry.A key role in a large organisation based in London.We welcome all qualified candidates who are passionate about customer service and are eager to lead a team in this dynamic firm.ContactDylan TolletQuote job refJN-032025-6688510Phone number+44 207 269 2236Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFinancial ServicesLocationLondonContract typePermanentConsultant nameDylan TolletConsultant phone+44 207 269 2236Job referenceJN-032025-6688510
