Back to search

Head of Customer Service

City of London Permanent View Job Description
My client is a top tier financial services institution. They are now seeking a high-calibre Head of Customer Services to oversee, manage and guide the customer service team, ensuring high standards of service delivery and customer satisfaction. The role involves strategic planning, team management and continuous improvement of customer service processes.
  • Attractive remuneration package
  • Global financial service institution

About Our Client

My client is a top tier financial services institution with strong presence in the UK and globally.

Job Description

Job Description:

  • Lead, manage and guide the Customer Service team, fostering a productive and positive work environment
  • Ensure high customer satisfaction and maintain customer relationships
  • Stay updated with the latest product offerings
  • Monitor Key Performance Indicators (KPIs) and metrics to evaluate team performance and service quality
  • Provide training and development opportunities for team members to enhance skills and performance

The Successful Applicant

Qualifications:

  • Ideally Bachelor degree or above
  • Solid understanding of customer service principle and practices
  • Minimum of 8 years experience in customer services, with at least 3 years in a leadership role
  • Excellent communication, interpersonal, team management and stakeholder management skills
  • Proficient in CRM platforms, helpdesk software and AI tools



What's on Offer

Offers:

  • Attractive remuneration package
  • Comprehensive benefits package
  • Excellent office location
  • Collaborative and supportive work environment



Contact
Angela Tam
Quote job ref
JN-032025-6686426
Phone number
+44 20 7645 1442

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
City of London
Contract type
Permanent
Consultant name
Angela Tam
Consultant phone
+44 20 7645 1442
Job reference
JN-032025-6686426