Save Job Back to Search Job Description Summary Similar JobsHead Of Customer OperationsGlobal BusinessAbout Our ClientPage Group are delighted to be partnering with a true industry leader on a global scale, who are now looking for a Head of Customer Operations following impressive growth across the Group.This role will form part of the SLT and be responsible for all Customer and Client Service activities to a wide customer audience on both a B2B and B2C scaleThis role is based in W.Yorkshire but will require regular travel to other sites and will require a flexible working approach. Some Hybrid working may be available in the near futureJob DescriptionOverall responsibility for Customer Operations function across multiple sites including 4fte direct reportsOwn and deliver the CX strategy across the group with an aim to provide world class service to customers and clients, across multiple channelsManage and allocate resource to meet and exceed customer demand, using all available data to make informed decisions, taking into account Peak Period, Customer and Client Behaviours and market conditionsManage Service Level Agreements with clients to ensure customer satisfaction is achieved and exceeded, mitigating any forthcoming blockers and proactively managing issuesManage relationships with external service partners, ensuring performance metrics are achieved in line with contractual agreementsWork closely with key stakeholders across the customer journey and customer supply chain to identify areas for positive change and improvement that increase customer satisfaction, efficiency, lead times and costEmbrace technology and new systems to support business wide objectivesThe Successful ApplicantExperience leading a complex customer operationsExperience working with customer contact systems including implementation (Desirable)Continuous and Process Improvement experienceStrong communicator and people leaderExperience delivering business objectives in line with strategyWhat's on OfferThe Head of Customer Operations is a fantastic opportunity to join a Global Industry Leader.Based in W.Yorkshire - the successful candidate will be based within a 1 hour commute or plan to relocate prior to taking up the role.There will be requirements to travel in this role - The Successful Candidate will need a Full UK driving LicenceVery Generous package (to be disclosed during process)Base salary of £65,000 - £75,000 plus BonusContactZach JohnsonQuote job refJN-012025-6654415Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012025-6654415
