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Head of Client Services

West Yorkshire Permanent £45,000 - £50,000 per year View Job Description

Leadership role with a focus on developing and building strong relationships with their clients and partners. Fantastic opportunity to deliver intelligent, award winning products and services for a portfolio of well known across utilities, FS, retail, leisure.

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Job Description
Summary
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Intelligent, cutting edge, innovative, forward thinking business
Opportunity to work with some of the UK's most loved brands

About Our Client

Proud to be Yorkshire this business deliver intelligent, cutting edge, innovative, forward thinking products for their clients - helping them create long lasting relationships with their clients. They work with some of the most well known consumer brands in the UK.

Job Description

Lead on key client relationships maintaining excellent communication and keep clients informed about product new developments
Build and maintain strong relationships with key clients and stakeholders to understand their needs and ensure their expectations are met.
Understand and ensure compliance with contractual requirements.
Oversee client requests and work with all departments to deliver them effectively.
Lead client meetings and work to drive performance for them across product and marketing.
Ensure the business's technological and data capabilities are aligned with client needs.
Provide client insight, reviewing data reports and analysing them to spot trends and commercial opportunities.
Drive new revenue opportunities across both clients and partners.
Monitor and analyse client feedback to drive continuous improvement in services and processes.
Planning and overseeing new marketing initiatives for clients working collaboratively with marketing teams.
Attending conferences and industry events.

The Successful Applicant

We're looking to speak to candidates who have proven experience within a client services role - ideally within a tech agency; delivering complex solutions for your clients or similar media and marketing agencies. You'll confidently showcase examples of client and account growth, where you have increased client spend through spotting new commercial opportunities.Being a natural and strong relationship builder you'll be a trusted and influential stakeholder internally and externally.