General Manager

The General Manager will ensure that the distribution centre achieves it's customer service requirements in accordance with agreed budgets. This will be delivered in a safe manner, whilst promoting employee engagement and development and planning for the longer-term improvement of the business. Based at our client's start up operation in the North East, key responsibilities will include:

• Manage, support and motivate the Management team to achieve daily output objectives and deliver shift KPI's and achieve longer-term objectives.
• Ensure Customer Service and Customer Performance requirements are met in full.
• Promote a culture of employee engagement on site through your actions and various other initiatives.
• Ensure the team has the support in ensuring that there is sufficient employee resource both in quality and quantity in order to meet site performance expectations.
• Set, monitor and deliver against an agreed budget.
• Ensure compliance with all company policies and legislation.
• Have overall responsibility for Health & Safety on site, including direct line management of the H&S Manager.
• In collaboration with the Head of Facilities & Safety Management, ensure alignment with the overall safety strategy and champion a true safety culture.
• Involvement in UK and Ireland network management decisions, seeking to optimise overall company performance.
• Champion the company's quality management system on site ensuring that agreed standards are maintained and improved.
• Build and develop good working relationships with union representatives and full time officials.
• Chair monthly and quarterly distribution centre reviews.