Finance Administrator

• Support the Nottingham Accommodation team with the delivery of customer service excellence during peak demand over the summer period.

* Process student applications, administer licence agreements and support with system record keeping.

* Booking system maintenance including processing room allocations, room moves, offer chasing/reinstatement, offer withdrawals and cancellation requests in line with standard operating procedures. Manually updating student records to ensure all information is accurate and up-to-date.

* Responding to customer enquires via phone, email, WhatsApp and CRM platforms in a friendly and timely manner. Where necessary enquires may need to be responded to in-person.

* Schedule viewings for our show flats

* Assist with chasing the non-arrivals and non-registered students

* Deposit administration, updating student statements and charges.

• Events, Open Days and Student Experience

* Assist in all aspects of student recruitment, this includes open days, returner/sales events, show rounds, promotional activities and calling sales leads to boost offer conversion.

* Open Day Support - Assisting with the set-up and co-ordination of open days. Promoting accommodation, supporting with room tours, and being friendly and approachable when answering any questions students may have during the day.

* Intake weekend - Checking students into their accommodation on the booking system, issuing keys and providing helpful support to students and parents.* Regular liaison with the customer, agents and their sponsors.

* Close liaison with the Accommodation Team, Student Support and Student Account Services

• *Liaise and support other departments including Finance, Marketing, Residence Managers, Maintenance and Front of House (FOH) teams to ensure effective service delivery for students.