Electrical Engineering Service Support

- Customer support through telephone, email or any other technology available. Dealing with issues and problems with customers in a logical and calm manner.
- Advanced remote fault finding using our specialist Remote Monitoring tool.
- Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
- Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
- Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
- Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
- Planning Service Technicians visits, organising and booking travel arrangements, hotels etc. Liaising with customers to agree time & dates for service visits.
- Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
- Collection of commissioning information and release codes, updating the database accordingly.
- Visiting customer sites both in UK and overseas (sometimes at short notice) when required.
- Using your foreign language capability to speak to relevant customers (if applicable).