Save Job Back to Search Job Description Summary Similar JobsCustomer Support ManagerGlobal ManufacturerAbout Our ClientPage Group are working with a key client on the appointment of a new Customer Support Manager to join the at their UK offices based in the Sheffield Area. This role will be responsible for servicing and Support of a UK and European Customer base (B2B) and will work closely with varying functions across the groupJob DescriptionLead and motivate the internal Customer Support function to delivery world class service to during all interactions to customers across UK & Europe (B2B) from a wide range of industriesResponsibility for the Customer Order Portal, ensuring customer orders are assigned and actioned within agreed SLA's, along with managing customer communications via phone and E-mailManage the exportation process for customer orders including customers declarations and documentation, along with arranging transport both internally and through 3rd party carriersLiaise with production and planning regularly to manage customer expectations from a lead time perspective, and take a proactive approach to managing the order bookSupport the sales function with on-boarding, pricing and administration requirements where neededDrive continuous improvement activities across the department with a focus on improving customer satisfaction, productivity and efficiencyThe Successful ApplicantThe Successful CandidateExperience in managing a Customer Service / Support, Internal Sales or Order Management functionUnderstanding of manufacturing processKnowledge of European Export (desirable)Strong customer focused approachAbility to lead, motivate and deliver performance across a teamWhat's on OfferThe Customer Support Manager role will join a true industry leader within the Manufacturing space at their offices in Sheffield.The role offers a salary of £50,000 - £55,000 along with excellent company benefits.Please note - this role is based on-site Monday to FridayContactZach JohnsonQuote job refJN-012025-6652863Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationSheffieldContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012025-6652863
