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Customer Support Coordinator (Senior)

Reading Permanent £30,000 - £35,000 per year View Job Description
A leading global manufacturer of professional parts & equipment seeks an experienced Senior Customer Service Coordinator. The successful candidate will play a key role in leading a team, supporting clients, managing orders, and ensuring seamless customer interactions. This role requires strong communication, problem-solving, and organisational skills within a fast-paced, dynamic environment.
  • A market leading international business
  • A fantastic opportunity to step up into a leadership role

About Our Client

Customer Support Coordinator (Senior), Reading: Our client is a well-established and highly respected international company specialising in premium parts, equipment, and innovative solutions for professional industries. With a strong reputation for quality, they are dedicated to providing exceptional products and services to customers across various sectors, including automotive, engineering, and industrial markets.

Job Description



Customer Support Coordinator (Senior), Reading:

  • Lead a team of two and report into a Senior Manager
  • Act as a key point of contact for customers, handling escalated enquiries and resolving issues efficiently.
  • Manage and process customer orders accurately, ensuring timely fulfilment.
  • Analysis of data and working with a few different systems
  • Coordinate with internal teams, including sales, logistics, and finance, to facilitate smooth operations.
  • Maintain and update customer records within the company's systems.
  • Support service-related queries, warranty claims, and product returns.
  • Identify opportunities to enhance customer satisfaction and improve service processes.
  • Assist in training junior team members and sharing best practices.
  • Contribute to departmental goals and initiatives to drive continuous improvement.



The Successful Applicant



Customer Support Coordinator (Senior), Reading:

  • Previous experience of leadership or experience to demonstrate you are ready to step up into this role
  • You must be good with data and systems this means good VLOOKUPs and Pivots Tables in Excel
  • Previous experience in a senior customer service or coordination role.
  • Strong communication and interpersonal skills with a customer-first approach.
  • Excellent organisational abilities and attention to detail.
  • Ability to work under pressure and manage multiple tasks effectively.
  • Proficient in using CRM systems and Microsoft Office applications.
  • Problem-solving mindset with a proactive and solution-oriented attitude.
  • Experience in a manufacturing, engineering, or tools-related industry is advantageous.
  • A team player with a positive and professional outlook.



What's on Offer

Salary of circa £30,000 to £35,000 plus excellent package including a degree of hybrid working.

Contact
Mark Norrish
Quote job ref
JN-022025-6673871
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Reading
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-022025-6673871