Save Job Back to Search Job Description Summary Similar JobsSenior Position within a Fast Growing FunctionHighly Competitive SalaryAbout Our ClientOur client is a leading, UK-wide energy company headquartered in the West Midlands and currently experiencing an exciting phase of rapid growth. As part of this expansion, they're looking to strengthen their dynamic customer service department by welcoming a driven and self-motivating Customer Service Manager to the team.Job DescriptionKey Responsibilities & DutiesCoaching, training, and driving a high performing outbound B2B Customer Service TeamAssist with recruitment of teamBe confident in conducting weekly staff one-to-ones, leading disciplinaries and other HR related mattersBe able to give clear instruction and direction to teamAccountable for Customer retention of both independent and national accountsManage a team to cross sell other products through strong relationship building businesses.Provide daily and weekly reports on Customer ServiceConsistently meet and exceed Customer Service targetsHave a 'customer first' attitude and drive to exceed customer expectationsUpdate and maintain customer information in the company's database.Collaborate with the key stakeholders across the wider businessBe able to occasionally travel to other offices across the UKThe Successful ApplicantExperience of managing a Customer Service Team.Experience of working closely with supply depotsStrong people management skillsExperience of working in a fast paced, target driven, high dial environmentExperience of leading an outbound Sales or Customer Service team preferably in the Cooking Oil industryExcellent communication skills and telephone manner.Ability to work well under pressure and drive a team to meet, and exceed, targets.Strong customer service skills.Ability to work independently as well as part of a team.Good organisational and time-management skills.Knowledge of sales techniques and principles.Proficient in Microsoft Office, particularly Excel and Teams, and CRM software.Language skills are advantageousWhat's on OfferA rewarding role where your efforts directly impact company growth and your personal successOpportunities for career growth and developmentA supportive, friendly team culture that values your contributionsRecognition and reward for top performers through a highly competitive salaryContactLloyd HughesQuote job refJN-062025-6756267Phone number+44 207 269 2459Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorEnergy & Natural ResourcesLocationWalsallContract typePermanentConsultant nameLloyd HughesConsultant phone+44 207 269 2459Job referenceJN-062025-6756267
