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Customer Service

Uxbridge Permanent View Job Description
We are seeking a dedicated and passionate Customer Service representative who can enhance the customer experience in our with exceptional service and support team.
  • If you have Customer Service experience and live near Uxbridge
  • If you want to work in a Service desk environment

About Our Client

This opportunity is with a well-established, large-sized organisation in the retail industry, located in Uxbridge. The company is known for its high-quality products and a commitment to delivering excellent customer experiences.

Job Description

  • Providing exceptional customer service via phone and email
  • Resolving customer inquiries and complaints swiftly and professionally.
  • Keeping accurate records of customer interactions and transactions.
  • Scheduling appointments
  • Producing quotes to customers
  • Working closely with the retail team to ensure customer satisfaction and loyalty.
  • Identifying opportunities to improve the customer experience and providing feedback to the relevant departments.
  • Participating in product knowledge training and updates to stay informed about our retail offerings.
  • Contributing to team efforts by accomplishing related tasks as needed.

The Successful Applicant

A successful Customer Service representative should have:

  • Experience in a customer-facing role, preferably in the retail industry.
  • Excellent verbal and written communication skills.
  • A high level of empathy and the ability to remain calm under pressure.
  • Competency in using various forms of technology for customer communication

What's on Offer

  • A competitive salary range, between £28,000 - £32,000 per annum.
  • A comprehensive benefits package (details to be shared via email).
  • A positive and supportive company culture that encourages personal growth and development.
  • The chance to work in an exciting retail environment in Uxbridge.



We highly encourage professionals who believe they can thrive in this role to apply. This is a fantastic opportunity for those passionate about customer service and the retail industry to develop their career in a reputable organisation.

Contact
Kathryn Dale
Quote job ref
JN-042025-6709277
Phone number
+441932264007

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Uxbridge
Contract type
Permanent
Consultant name
Kathryn Dale
Consultant phone
+441932264007
Job reference
JN-042025-6709277