Save Job Back to Search Job Description Summary Similar JobsCustomer Service Team LeeaderLeedsAbout Our ClientPage Group are working with a fantastic business based in South / East Leeds who are looking for a new Customer Service Team Leader to join them.This role will join a productive and high performing team and offers long term progression opportunitiesJob DescriptionDay to day leadership and management of 6 Customer Service CoordinatorsEnsure the team are provided with support, guidance and clear leadershipConduct regular training, development and 1-2-1's with the team to aid growth and personal developmentManage and analyse performance across KPI'S & SLA's taking action where and if needed to manage potential issuesProvide front line HR support to the teamIdentity opportunities for improvement around process, procedures and systems to put forward recommendations that will improve efficiency and customer satisfactionProvide support to Head of Customer Service on delivery of initiatives, embedding process and procedures and supporting with the business strategyThe Successful ApplicantExperience at Team Leader Level or above is a Customer Service or Contact Centre environmentStrong focus on managing, supporting and developing othersAbility to create a positive customer centric cultureFocused on driving customer satisfactionWhat's on OfferLeeds based - Outskirts - Great links to M1 & M62Salary of £35,000 - £38,000 depending on experience8-30am to 5-00pm Monday to FridayModern and positive working environment25 days holiday plus bank holidaysFree ParkingContactZach JohnsonQuote job refJN-122024-6618364Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-122024-6618364
