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Customer Service Team Leader

Brighton Permanent £27,000 - £33,000 per year View Job Description
The position of Customer Service Team Leader is an excellent opportunity to lead a customer-focused team. The role is based in centra Brighton, where you will manage day-to-day operations and ensure the highest level of customer satisfaction.
  • Customer Service Team Leader
  • Full time (37.5) and flexible hours

About Our Client

This company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experience

Job Description

  • Oversee the daily operations of the customer service team to maintain a high standard of service.
  • Mentor and support team members to ensure they reach their full potential.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Handle escalated customer queries and ensure prompt resolution.
  • Monitor and report on team performance metrics.
  • Collaborate with other departments to streamline customer service operations.
  • Ensure compliance with company policies and industry regulations.
  • Identify opportunities for process improvements and implement changes effectively.

The Successful Applicant

A successful Customer Service Team Leader should have:

  • Proven experience in a customer service leadership role.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Experience in managing team performance and delivering results.
  • Knowledge of the Leisure, Travel & Tourism industry is advantageous.
  • Ability to remain calm and professional under pressure.
  • Proficiency in relevant software and tools for reporting and communication.

What's on Offer

  • A competitive salary of £27,000 - £33,000 per annum.
  • Performance-related bonus to reward your achievements.
  • 33 days of holiday leave to maintain work-life balance.
  • A permanent position in a well-established organisation.
  • Opportunities to grow within the Team



This role as Customer Service Team Leader in central Brighton offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journey!

Contact
Ally Lantos
Quote job ref
JN-062025-6774412
Phone number
+441273201204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Leisure, Travel & Tourism
Location
Brighton
Contract type
Permanent
Consultant name
Ally Lantos
Consultant phone
+441273201204
Job reference
JN-062025-6774412