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Customer Service Specialist

City of London Permanent £27,000 - £33,000 per year View Job Description
Join a professional team as a Customer Service Specialist, where you'll play a vital role in delivering exceptional support to clients. This position in London requires an experienced customer-focused individual with a strong commitment to resolving queries efficiently
  • Looking for an experienced Customer Service Specialist in financial services.
  • Fantastic opportunity for professional growth in a reputable organisation.

About Our Client

This opportunity is with a well-established insurance organisation in the financial services industry. As part of a medium-sized team, the company is dedicated to providing high-quality solutions to its clients in London and beyond.

Job Description

  • Respond promptly to customer inquiries through various communication channels.
  • Provide accurate information about products and services offered.
  • Resolve customer complaints by identifying issues and offering appropriate solutions.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with internal teams to address customer needs effectively.
  • Assist in identifying trends and suggesting improvements to enhance customer satisfaction.
  • Follow established procedures to ensure consistency in service delivery.
  • Support the team with additional administrative tasks when required.

The Successful Applicant

A successful Customer Service Specialist:

  • MUST HAVE a background in customer service or a related field within the financial services industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer relationship management (CRM) software.
  • A proactive and organised approach to managing tasks

What's on Offer

  • A competitive salary in the range of £27000 to £33000 per annum.
  • A permanent role with opportunities for growth within the industry.
  • A professional and supportive work environment in London.
  • Comprehensive training and resources to excel in your role.
  • Generous annual leave entitlement to support work-life balance.



If you're eager to contribute to a reputable organisation in London, we encourage you to apply for this Customer Service Specialist role today!

Contact
Maisie Kitchener
Quote job ref
JN-082025-6816054
Phone number
+442072692136

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
City of London
Contract type
Permanent
Consultant name
Maisie Kitchener
Consultant phone
+442072692136
Job reference
JN-082025-6816054