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Customer Service Specialist

Huddersfield Permanent £24,850 - £26,000 per year View Job Description
We are seeking a number of dedicated Customer Service Advisors to join the FMCG team based in Huddersfield . 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 - 16:30) and 2 late shifts (10:00 - 21:00)The successful candidate will play a crucial role in providing exceptional service to our valued customers, ensuring their needs are met promptly and efficiently.
  • Exciting new opportunity in a reputable organisation.
  • Great salary and benefits package.

About Our Client

My client is a large organisation in the FMCG industry. Known for its strong commitment to quality and customer satisfaction, the company prides itself on its team of dedicated professionals who work tirelessly to maintain its industry-leading position.

Job Description

  • Providing high-quality customer service, resolving queries and issues in a timely manner.
  • Building and maintaining strong relationships with customers, understanding their needs and requirements.
  • Collaborating with the customer service team to develop strategies to improve customer satisfaction.
  • Processing customer orders and ensuring they are fulfilled as per the company's standards.
  • Handling customer complaints, providing appropriate solutions and alternatives to ensure resolution.
  • Following communication procedures, guidelines, and policies of the company.
  • Contributing to team efforts by accomplishing related results as needed.
  • Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Proven customer support experience or experience as a client service representative.
  • Excellent communication skills with the ability to communicate effectively both verbally and in writing.
  • Strong phone handling skills and active listening abilities.
  • Familiarity with CRM systems and practices.
  • Ability to handle stressful situations and remain calm and professional.
  • Good organisational skills and the ability to multitask.
  • An understanding of the FMCG industry would be a distinct advantage.

What's on Offer

  • Competitive salary ranging from £24,850 - £26,000 per annum.
  • Shift allowance
  • Attendance bonus
  • Opportunity to work with a team of experienced professionals in the FMCG industry.
  • A supportive work environment that encourages professional growth.
  • On site parking
Contact
Danielle Hughes
Quote job ref
JN-032025-6686397
Phone number
+44 151 255 3756

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Huddersfield
Contract type
Permanent
Consultant name
Danielle Hughes
Consultant phone
+44 151 255 3756
Job reference
JN-032025-6686397