Back to search

Customer Service Representative

Bicester Permanent £28,000 - £32,000 per year View Job Description
The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.
  • Previous customer service/client-facing experience preferred
  • Have the flexibility of hybrid-remote working

About Our Client

My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.

Job Description

Key responsibilities of the Customer Service Representative include:

  • Respond to customer enquiries promptly and professionally via phone, email, or chat.
  • Resolve customer issues by investigating and providing appropriate solutions.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to address and resolve customer concerns.
  • Provide product or service information to customers as required.
  • Identify and escalate priority issues to the relevant departments.
  • Ensure customer satisfaction and maintain a positive company image.
  • Contribute to the improvement of customer service processes and practices.

The Successful Applicant

The successful Customer Service Representative will have:

  • Previous experience in a customer service/support/client-facing role.
  • Strong communication and interpersonal skills.
  • The ability to problem-solve and think critically under pressure.
  • Attention to detail and a commitment to accuracy.
  • A proactive attitude and a willingness to learn.

What's on Offer

Benefits include:

  • A competitive salary
  • Strong commission structure
  • A supportive work environment with full training provided
  • Opportunities for personal and professional growth
  • A comprehensive benefits package
  • Access to many company perks
  • Generous annual leave package
  • Free parking onsite
Contact
Tori Morris
Quote job ref
JN-092025-6825671
Phone number
+44 186 520 8477

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Bicester
Contract type
Permanent
Consultant name
Tori Morris
Consultant phone
+44 186 520 8477
Job reference
JN-092025-6825671