Customer Service Representative

Key responsibilities of the Customer Service Representative include:

• Respond to customer inquiries via phone, email, and other communication channels in a timely manner.
• Provide accurate information regarding products and services to resolve customer issues efficiently.
• Maintain detailed and organised records of customer interactions within the internal system.
• Collaborate with internal departments to address and resolve customer concerns.
• Identify opportunities to improve customer satisfaction and recommend solutions to management.
• Support the team in meeting agreements and performance targets.
• Assist in onboarding new customers by providing guidance and answering initial queries.
• Contribute to a positive and professional customer service environment.