Save Job Back to Search Job Description Summary Similar JobsCustomer Service ManagerLeeds / HybridAbout Our ClientPage Group are working in partnership with a global specialist within the chemicals industry who are now looking for a new Customer Service Manager. This role will have full ownership of an internal CS Team and will drive strategy and performance across the departmentJob DescriptionLead motivate and inspire the Customer Service function (9fte) to deliver world class service during all customer interactionsBuild and maintain relationships with key B2B customers through transparency and clear communicationsEnsure customer quotations are accurate, in line with expectations and meet customer needsProvide support to field sales functions around product information and availability and costingsManage customer orders from cradle to grave including quotations, order processing through to arranging dispatch and deliveryWork closely with purchasing to understand stock availability, customer lead times and customer demandRegularly review operating process and procedures to ensure they are fit for purpose and provide a positive customer journeyTake ownership of any escalated customer issues in a timely manorEnsure the team have all the tools and product knowledge to support customersThe Successful ApplicantExperience in a similar customer service management roleChemicals Industry background - advantageousExperience on Microsoft DynamicsStrong people manager and developerAbility to build high performing teamsWhat's on OfferThe role of Customer Service Manager will join an industry leader within the Chemicals sector at their Leeds Offices.Working Monday to Friday with a requirement to be in the office 3 days per weekSalary of £45,000 - £50,000 depending on experience plus extensive company benefits including private medical coverContactZach JohnsonQuote job refJN-052025-6741824Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorTransport & DistributionLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-052025-6741824
