Save Job Back to Search Job Description Summary Similar JobsCustomer Service ManagerManufacturing IndustryAbout Our ClientPage Group are working with a leading manufacturing business providing products into a national B2B customer. As the business continues on their journey to drive improvements and efficiency, they are looking for a new Customer Service Manager to join their offices in BrighouseJob DescriptionLead the Customer Service Department of 4fte to provide world class service to B2B customersManage the post sale process including complaints, repairs, installs and partsBuild strong working relationships with key national B2B customers through regular and transparent communicationsDrive continuous improvement across the function looking at all process and procedures, ensuring they are robust and fit for purposeProvide reports and key insight into board levelWork cross functionally with logistics, productions, sales and finance to manage the customer journeyFeedback to production on any quality issues to reduce recurrenceUndertake route cause analysis around customer complaints to reduce recurring issuesImplement, manage and drive KPI Performance across the teamThe Successful ApplicantExperience in a similar Customer Service Management roleStrong people managerAbility to lead and inspireAbility to improve process and proceduresCustomer centric approachWhat's on OfferBased in the Brighouse, Huddersfield area, this is a fantastic opportunity to join a leading manufacturing business in the role of Customer Service Manager. The role offers:£40,000 - £41,000 salary25 days holiday plus bank holidaysFree parkingCompany PensionCompany Sick PayLocated with great links to M62ContactZach JohnsonQuote job refJN-032025-6687231Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationBrighouseContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-032025-6687231
