Save Job Back to Search Job Description Summary Similar JobsCustomer Service ManagerNewcastleAbout Our ClientPage Group are delighted to be working in partnership with a leading manufacturer who supply products to B2B customer both in the UK and Europe. Based in Newcastle, they are now looking for a Customer Service Manager to join the teamJob DescriptionLead and manage the internal customer service team supporting customers via phone and emailEnsure a world class level of service is provided to B2B customer - both UK and ExportManage end to end order process from initial order progressing through to dispatch and delivery, working across all touch-points throughout the journeyEnsure customers are kept fully informed of any changes around their orderWork closely with production and planning to manage lead times and help create a dispatch planWork closely with in house and 3rd party logistics to arrange the smooth movement of goods including creation of export documentationReview and improve process and procedures where required that drive positive outcomes across efficiency, customer satisfaction and costSupport dales function with admin, pricing and customer support where requiredCreate and present reports around customer behaviour, to drive strategic decision makingThe Successful ApplicantExperience in a similar customer service management roleExperience within a manufacturing, supply chain or export focused businessStrong customer centric approachAbility to motivate and inspire othersExport knowledge (desirable)What's on OfferThis is an amazing opportunity to join an industry leading manufacturing business at their office on the Outskirts of Newcastle. Working Monday to Friday - 08-30 - 17-00 on siteGenerous salary on offer of up to £50,000 depending on experience along with excellent company benefitsContactZach JohnsonQuote job refJN-012025-6641808Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationNewcastle upon TyneContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012025-6641808
