Save Job Back to Search Job Description Summary Similar JobsCustomer Service ManagerEngineering SectorAbout Our ClientPage Group are working with an industry leading Engineering & Manufacturing business who are looking to appoint a new Customer Service Manager at their offices in Doncaster. This role will manage and lead an internal service department, with responsibility for managing and planning engineer diariesJob DescriptionLead the internal customer service function delivering technical quotations to customersResponsibility for planning and managing engineer diaries and workloads based of customer needsProactively plan installation and servicing in line with customer contractual agreementsArrange and manage customer repairs and breakdowns in line with varying customer agreementsUse and manage all available resources to meet customer requirements in line with contractual agreementsDrive efficiency and profitability around engineer workload including first time fixManage customer order book liaising with manufacturing and purchasing, checking the progress of customer orders and keeping them informedThe Successful ApplicantExperience in a similar service management or customer service management roleExperience in an engineering focused environmentsExperience working with or managing engineersExcellent customer focused approachAbility to managing varying customer contractsWhat's on OfferThis is a fantastic opportunity to join a market leading engineering business at their offices in Doncaster.The Customer Service Manager role offers a salary of £50,000 to £55,000 depending on experience along with extensive company benefits.Please note - this role will be fully on site Monday to FridayContactZach JohnsonQuote job refJN-012025-6651105Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationDoncasterContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-012025-6651105
