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Customer Service Executive

Reading Permanent £25,000 - £28,000 per year View Job Description
Customer Service Executive (B2B), Reading: A market leader in precision equipment seeks a Customer Service Agent to support its B2B operations. This role involves managing client enquiries, processing orders, and ensuring a smooth customer journey. Join a respected organisation that values teamwork, innovation, and delivering exceptional service to a global client base
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  • Market leading and fast paced commercial environment
  • A friendly and supportive team to grow your career

About Our Client

Customer Service Executive (B2B), Reading: The client is a renowned manufacturer and supplier of high-quality equipment for professional use across multiple industries. With a reputation built on innovation and reliability, they pride themselves on delivering solutions that empower businesses worldwide. Their commitment to excellence has made them a trusted partner for decades.

Job Description

Customer Service Executive (B2B), Reading:

  • Handle customer enquiries via phone and email with professionalism and efficiency.
  • Process B2B orders accurately and in a timely manner.
  • Coordinate with internal departments to ensure smooth order fulfilment.
  • Provide customers with product information and technical support.
  • Resolve issues or complaints, maintaining a customer-focused approach.
  • Maintain detailed and accurate records of customer interactions.
  • Assist in preparing reports on customer service performance metrics.
  • Support continuous improvement initiatives to enhance service delivery.



The Successful Applicant

Customer Service Executive (B2B), Reading:

  • Previous experience in a B2B customer service role, ideally in a manufacturing or technical environment.
  • Excellent communication skills, both written and verbal.
  • Strong attention to detail and organisational abilities.
  • Comfortable working with CRM and ERP systems - SAP is highly desirable
  • Ability to work under pressure and manage multiple priorities.
  • A proactive approach to problem-solving and process improvement.
  • Team player with a positive attitude and a commitment to customer satisfaction.
  • Adaptable and eager to learn about technical products and services.
  • Good Excel - Ideally to VLookUps and Pivots level



What's on Offer

Salary of circa £28,000 plus excellent package and good environment

Contact
Mark Norrish
Quote job ref
JN-122024-6622523
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Reading
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-122024-6622523