Save Job Back to Search Job Description Summary Similar JobsPerfect role for a Polish speaker with experience in Customer ServiceFull time, permanent position offering £29,000 per annum + bonusAbout Our ClientThis London-based company operates within the Financial Services industry, providing an embedded financing platform for leading payment service providers. . As part of a medium-sized organization, the team is dedicated to maintaining high standards of service and support for its customers.Job DescriptionCommunicate with business owners daily, answering inbound calls and addressing any questions they may haveMonitor support and customer service inbox to consistently reach top service levelsWork with various enterprise technology platforms and the company's proprietary solutions to process applications and respond to customer queriesHandle complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.The Successful ApplicantExceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.Ability to build rapport and show empathy alongside strong listening and questioning skills.Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.Able to remain calm under pressure and talk to customers in difficult situationsProblem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.1-2 years experience in customer service, support or related field.Fluent in Polish and EnglishDesirable:Experience working in an FCA regulated business and understanding of regulatory requirementsPrevious experience with Hubspot/AircallWhat's on OfferAward-Winning Workplace: recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.Award-Winning Fintech: recognised as a "Top 250 Fintech Worldwide" company by CNBC.We offer comprehensive benefits package that includes:Stock OptionsPrivate Medical insurance via VitalityEAP with Health AssuredEnhanced Maternity and Paternity LeaveModern and sophisticated office space in Central LondonFree Gym in office buildingSubsidised Lunch via FeedrDeliveroo Allowance if working late in officeMonthly in office MasseuseTeam and Company SocialsFootball Power League / Squash ClubContactMaisie KitchenerQuote job refJN-062025-6771347Phone number+442072692136Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFinancial ServicesLocationCity of LondonContract typePermanentConsultant nameMaisie KitchenerConsultant phone+442072692136Job referenceJN-062025-6771347
