Save Job Back to Search Job Description Summary Similar JobsOpportunity to develop and progress within the roleReputable organisation with a great benefits packageAbout Our ClientOur client is a renowned player in the industrial/manufacturing sector. Despite being a large organisation, they manage to maintain a friendly, family-like atmosphere. They are based in Leeds and have a reputation for manufacturing high-quality products.Job DescriptionCoordinate all customer service activities, ensuring a high level of customer satisfaction.Manage customer queries and complaints, providing effective resolutions.Liaise with the manufacturing department to ensure timely delivery of products.Keep accurate records of customer interactions, transactions, and details of inquiries.Continuously improve customer service procedures, policies, and standards for the department and the company.Collaborate with sales team to develop efficient methods for handling issues with larger revenue customers.Assist in the training of new customer service employees.Participate in team meetings, providing insight and suggestions to improve company performance.The Successful ApplicantA successful Customer Service Coordinator should have:Relevant educational qualifications, preferably in Business Administration or a related field.Proven experience in a customer service role within an industrial/manufacturing environment.Excellent communication, interpersonal, and organisational skills.Strong problem-solving abilities and a customer-focused approach.Proficiency in using customer service software and databases.A keen eye for detail and a commitment to excellence.What's on OfferAn attractive salary in the range of £27.000 - £30,000A supportive company culture that values employee development.A generous holiday entitlement to ensure work-life balance.The opportunity to work in a large, respected organisation in the industrial/manufacturing sector.ContactChloe MccabeQuote job refJN-042025-6718706Phone number+441512553761Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationLeedsContract typePermanentConsultant nameChloe MccabeConsultant phone+441512553761Job referenceJN-042025-6718706
