Customer Service Collections Officer

Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.

Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.

Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.

Ensure that all interactions align with the companies commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.