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Customer Service Agent

Brighton Permanent £25,000 - £26,000 per year View Job Description
This is a fantastic opportunity for a Customer Service Agent to join a not-for-profit organisation in Brighton. The role requires a detail-oriented individual to provide exceptional service and support to customers while maintaining a positive outlook.
  • Customer Service Agent
  • Mon-Friday 8:30-5pm

About Our Client

This organisation operates within the Brighton area and is recognised for its commitment to delivering impactful services. As a small-sized organisation, they are focused on providing excellent customer support while fostering a collaborative working environment.

Job Description

  • Respond promptly to customer enquiries via phone, email, and other communication channels.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Provide customers with detailed information about the organisation's services.
  • Resolve customer complaints and issues with a positive and professional approach.
  • Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
  • Assist in identifying process improvements to enhance the customer experience.
  • Deliver consistent and high-quality service in line with organisational standards.
  • Support administrative tasks related to customer service as needed.

The Successful Applicant

A successful Customer Service Agent should have:

  • Previous experience in customer service or a related role.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks effectively and prioritise workload.
  • Attention to detail and accuracy in record-keeping.
  • A proactive approach to problem-solving and a customer-focused mindset.
  • Proficiency in using standard office software and customer service tools.

What's on Offer

  • A competitive salary of £25,000
  • Monday to Friday working hours: 8:30 am to 5:00 pm.
  • Permanent position within a well-regarded organisation.
  • An opportunity to work in Brighton, a vibrant and lively location.
  • A supportive and collaborative team environment.



If you are an enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply today.

Contact
Ally Lantos
Quote job ref
JN-062025-6777107
Phone number
+441273201204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Brighton
Contract type
Permanent
Consultant name
Ally Lantos
Consultant phone
+441273201204
Job reference
JN-062025-6777107