Customer Service Agent

You will be responsible for:

• Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
• You will maintain customer accounts and upsell other products to existing customers
• You will be required to negotiate pricing and retain customer accounts
• Building strong and lasting relationships with your assigned customers and ensuring their satisfaction, loyalty, and retention.
• Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
• Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
• Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
• Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
• Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
• Reporting on customer feedback, issues, and sales performance