Save Job Back to Search Job Description Summary Similar JobsJoin this growing Customer Service team and utilise your language skillsCareer ProgressionAbout Our ClientLifecycle Oils is a pioneering company dedicated to transforming used cooking oil into sustainable energy solutions. We believe that yesterday's cooking oils should become tomorrow's energy and that business waste can be recycled into successful green energy solutions. Through our pioneering technology, we recover waste oil that previously went down the drain, turning it into solutions including a key ingredient for biodiesel as well as a patented, eco-friendly fuel for power generation. This not only creates a source of income for businesses but also keeps kitchens and waterways clean and efficient. We ensure efficient and green energy solutions nationwide, with customers across various sectors. As we expand, our commitment to promoting a circular economy and reducing environmental impact remains at the forefront of our mission. We look forward to driving positive change and contributing to a greener future on a larger scale.Job DescriptionWe are seeking a dynamic and self-motivated Customer Service Executive to join our team. You will be responsible for:Making outbound calls to existing customers to take their cooking oil orders and book waste collections for used cooking oil.Maintaining customer accounts and upselling other products to existing customers.Building strong and lasting relationships with your assigned customers, ensuring their satisfaction, loyalty, and retention.Interacting with telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.Monitoring sales email, web inquiries, and social media messages and responding to them in a timely and professional manner.Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.The Successful ApplicantWe are looking for candidates with: Experience working in a high dial (80-100 dials a day), targeted, time-bound environment. Experience in B2B customer service. A friendly, positive, and customer-focused attitude, with the ability to confidently negotiate with business owners and key decision makers. Proficiency in Microsoft Office, Excel, and CRM software. A proactive and self-motivated approach to work. The ability to work under pressure and handle multiple tasks. The ability to work as part of a team and collaborate with other departments.What's on OfferOur Commitment to Diversity and Inclusion We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply. If you are passionate about sustainability and eager to make a difference, we want you to be a part of our team. We provide equal opportunities for growth and development, ensuring everyone has the support they need to succeed. Basic Salary £26,000 plus benefitsContactEmma CoombsQuote job refPO-LCO-VA6Phone number+44 786 688 8478Job summaryJob functionSalesSubsectorBusiness ServicesSectorBusiness ServicesLocationWalsallContract typePermanentConsultant nameEmma CoombsConsultant phone+44 786 688 8478Job referencePO-LCO-VA6
