Save Job Back to Search Job Description Summary Similar JobsImmediate startLooking to break into customer service?About Our ClientThis organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.Job DescriptionRespond promptly and professionally to customer inquiries via email and phone.Investigate and resolve customer complaints while adhering to company policies.Monitor and assess product quality, ensuring compliance with internal standards.Maintain accurate records of customer interactions and quality checks.Collaborate with internal teams to identify and implement process improvements.Prepare reports on customer feedback and quality performance for management review.Assist in developing and updating customer service and quality procedures.Support the training of team members on quality and customer care best practices.The Successful ApplicantStrong communication and problem-solving skills.Attention to detail and the ability to manage multiple tasks effectively.Proficiency in using customer relationship management (CRM) software.A proactive attitude towards identifying and implementing improvements.What's on OfferA permanent role with opportunities for professional growth.A supportive and collaborative company culture.An office location in Kingston upon Thames with convenient transport links.ContactCharles WilkinsonQuote job refJN-072025-6794451Phone number+44 193 226 4085Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationKingston upon ThamesContract typePermanentConsultant nameCharles WilkinsonConsultant phone+44 193 226 4085Job referenceJN-072025-6794451
