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Customer Service Advisor

Ashford Permanent View Job Description
We seek a dedicated and personable Customer Service Advisor who excels in offering first-rate client support and thrives in a fast-paced business services environment.
  • Hybrid Working
  • Excellent performance based incentives

About Our Client

Our client is a large organisation within the business services industry. Known for its robust customer service department, they maintain a strong presence in Ashford, England, and are recognised for their steadfast commitment to excellence.

Job Description

  • Provide exceptional customer service via phone and email.
  • Resolve client issues promptly and accurately.
  • Maintain a thorough understanding of the company's products and services.
  • Document customer interactions and transactions, recording details of inquiries, complaints, and comments.
  • Liaise with other departments to resolve more complex customer complaints or inquiries.
  • Contribute to the development of new procedures and processes to improve customer service delivery.



The Successful Applicant

A successful Customer Service Advisor should have:

  • Prior experience in a customer service advisor role, preferably within the business services industry.
  • Exceptional communication skills, both written and verbal.
  • Strong problem-solving capabilities and a customer-focused approach.
  • Proficiency in using computer software and online tools.

What's on Offer

  • The opportunity to work in a hybrid working environment that balances office life and working remotely.
  • Generous holiday leave
  • Competitive salary



Contact
George Adlington
Quote job ref
JN-052025-6742160
Phone number
+441622604512

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Ashford
Contract type
Permanent
Consultant name
George Adlington
Consultant phone
+441622604512
Job reference
JN-052025-6742160