Save Job Back to Search Job Description Summary Similar JobsPredominantly home working with a great team cultureA chance to join a well established charity who support vulnerable communitiesAbout Our ClientOur client is Not for Profit organisation who provide support to vulnerable communities in the UK. They have a strong reputation for their commitment, striving to provide the best in customer service and training for their staff.Job DescriptionResponding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to answer customer questions.Maintaining a positive, empathetic and professional attitude toward customers at all times.Ensuring customer satisfaction and providing professional customer support.Processing customer accounts and filing documents.Keeping records of customer interactions, transactions, comments and complaints.The Successful ApplicantA successful Customer Service Advisor should have:Proven customer service or client service experience in a Charity.Strong phone contact handling skills and active listening.Thorough understanding of the business services industry.Excellent communication and presentation skills.Ability to multi-task, prioritise, and manage time effectively.What's on OfferAn estimated salary range of £25,000 - £28,600.A hybrid working model, blending in-office and remote work.Generous holiday allowance with 26 days annual leave.An inclusive and supportive company culture that values employee well-being and growth.Apply now!ContactJess HinesQuote job refJN-032025-6685336Phone number+442072692162Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorNot For ProfitLocationLondonContract typePermanentConsultant nameJess HinesConsultant phone+442072692162Job referenceJN-032025-6685336
