Save Job Back to Search Job Description Summary Similar JobsMonday - Friday35- 37.5 hours a weekAbout Our ClientOur client is a prominent large organisation in the heart of Haywards Heath. With a broad national presence, they are committed to delivering exceptional services and creating a satisfying experience for their customers across the United Kingdom.Job DescriptionResponsibilities for a Customer Service Advisor Respond promptly to customer inquiries and ensure customer satisfactionManage large amounts of inbound and outbound calls in a timely mannerIdentify customer's needs and provide accurate, valid and comprehensive informationHandle customer complaints, provide appropriate solutions and alternativesFollow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsWork with customer service team to ensure proper customer service is being deliveredRemain up-to-date with product knowledgeThe Successful ApplicantA successful Customer Service Advisor should have:Proven customer support experience or experience in a similar roleStrong phone handling skills and active listeningFamiliarity with CRM systems and practicesExcellent communication and presentation skillsAbility to multi-task, prioritise and manage time effectivelyWhat's on OfferAn annual salary of £23, 400Monday to Friday work schedule with 37.5 hours per weekA permanent position within the companyA friendly and supportive company culture that values each employeeThe opportunity to grow and develop your customer service skillsContactBibi BosworthQuote job refJN-012025-6643749Phone number+44 127 320 1205Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorMedia & AgencyLocationHaywards HeathContract typePermanentConsultant nameBibi BosworthConsultant phone+44 127 320 1205Job referenceJN-012025-6643749
