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Customer Service Administrator

Eastbourne Permanent £26,000 - £30,000 per year View Job Description
The Customer Service Administrator role in the transport, logistics & distribution industry focuses on ensuring excellent customer service and maintaining strong client relationships. This is a permanent position offering an opportunity to work in a supportive environment while driving customer satisfaction.
  • Customer Service Administrator-
  • Monday-Friday

About Our Client

This organisation operates within the transport, logistics & distribution industry and is based in East Sussex. This company are dedicated to providing tailored services to their clients while fostering a collaborative and supportive workplace.

Job Description

Duties will include but not limited to:

  • Responding to Customer queries via phone, email, and social media
  • Preparing quotations based on client's specifications
  • Communicating with Carriers, H/O and suppliers
  • Supporting the sales team with administration tasks
  • Building relationships with clients to boost retention
  • Collaborating with internal teams
  • Maintaining accurate and up-to-date customer records
  • Providing status updates on shipments, delivery schedules and any changes/delays
  • Handling any customer complaints professionally
  • Staying up to date with industry trends, procedures and regulations

The Successful Applicant

A successful Customer Service Administrator should have:

  • Experience in customer service, particularly in the transport, logistics & distribution industry.
  • Strong communication and interpersonal skills to build and maintain client relationships.
  • Excellent problem-solving abilities and a proactive approach to challenges.
  • Proficiency in using customer relationship management (CRM) tools and systems.
  • A collaborative mindset and the ability to work effectively in a small team setting.

What's on Offer

  • Competitive salary in the range of £26,000 to £30,000 depending on experience.
  • Monthly performance-based bonus scheme.
  • Friendly and supportive office environment in Eastbourne.
  • Casual workwear policy promoting a relaxed atmosphere.
  • Convenient central location with excellent transport links.



This is an excellent opportunity for someone passionate about customer service in the transport & distribution industry. If this sounds like the right fit for you, apply now to join the team!

Contact
Ally Lantos
Quote job ref
JN-082025-6817266
Phone number
+441273201204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Transport & Distribution
Location
Eastbourne
Contract type
Permanent
Consultant name
Ally Lantos
Consultant phone
+441273201204
Job reference
JN-082025-6817266