Save Job Back to Search Job Description Summary Similar JobsGreat New Opportunity!Work for an Growing Organisation!About Our ClientOur client is a medium-sized, not-for-profit organisation based in Widness. They are dedicated to offering quality services and have a strong commitment to their community. They pride themselves on their professional customer service department and are looking to expand their team.Job DescriptionHandling and resolving customer complaints.Communicating with customers via phone, email, and face-to-face.Collaborating with other departments to resolve issues.Recording and tracking all customer interactions.Providing feedback on customer service issues to management.Assisting in the implementation of customer service policies.Delivering excellent customer service to ensure customer satisfaction.Participating in customer service training and workshops.The Successful ApplicantA successful Customer Resolutions Officer should have:Proficiency in customer service software and databases.Excellent communication and problem-solving skills.Experience in a customer service role, preferably in the not-for-profit sector.The ability to handle difficult situations with patience and professionalism.A commitment to providing outstanding customer service.What's on OfferAn estimated salary range of £28,000 - £30,000 per annum.Opportunities for professional development and training.A supportive and professional work environment.Generous holiday leave.The opportunity to make a positive impact in the community.ContactHannah MartinezQuote job refJN-042025-6717067Phone number+44 151 255 3776Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationLiverpoolContract typePermanentConsultant nameHannah MartinezConsultant phone+44 151 255 3776Job referenceJN-042025-6717067
