Save Job Back to Search Job Description Summary Similar JobsExciting telco customer journey roleProgressive role with a blue-chip brandAbout Our ClientOur client is a widely recognised and respected large organisation in the telecoms sector. With a customer base spanning the entire UK, they pride themselves on offering top-tier services while maintaining a culture of innovation and improvement.Job DescriptionThis exciting Customer Journey Manager is a technical role focused on supporting the business objective to provide world class customer service to all consumers UK wide, this role will own advancements within the CX space.Develop and implement strategies to improve the customer journey across all contact centre touch points.Collaborate with internal stakeholders to understand and meet customer expectations.Analyse customer feedback and market trends to identify areas for improvement.Lead cross-functional teams in implementing customer journey improvement initiatives.Manage and report on performance metrics related to the customer journey.Ensure the customer journey aligns with the company's retail strategy and brand promise.Facilitate staff training to enhance customer service skills and knowledge.Foster a culture of continuous improvement within the customer service department.The Successful ApplicantA successful Customer Journey Manager should have:A contact centre backgroundExperience successfully implementing change to positively impact the customer journeyExperience working for a large complex telco businessProven experience in managing customer journeys within the telco sector.Strong leadership skills and the ability to drive cross-functional teams.Excellent analytical abilities and a data-driven approach.Exceptional communication skills and a customer-centric mindset.Proficiency in customer relationship management (CRM) software.What's on OfferThis outstanding role offers a unique opportunity to work at management level without staff management, you'll be in the centre of a hub of positive change and will have the opportunity to learn on the go in many areas!A competitive salary range of £45,000 - £55,000 GBP per annum.A vibrant and inclusive company culture.Hybrid working, Manchester base (2 days per week) with some travel 1-2 days per week to work collaboratively with Customer HubsThe opportunity to shape and influence the customer journey in a leading telco company.Generous holiday leave.Bonus / Pension / Healthcare reflective of levelExcellent discountsDon't miss this exciting opportunity to join a leading company in Manchester and make a real difference to their customer journey. Apply now!ContactKaty BevanQuote job refJN-012025-6643370Phone number+44 151 255 3751Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorTechnology & TelecomsLocationManchesterContract typePermanentConsultant nameKaty BevanConsultant phone+44 151 255 3751Job referenceJN-012025-6643370
