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Customer Financial Support Advisor

Chester Permanent View Job Description
We are currently seeking a dedicated Customer Financial Support Advisor to provide excellent customer service in the financial services sector. The ideal candidate will seamlessly handle customer queries and provide support in a professional and efficient manner.
  • Hybrid Working Options.
  • Supportive Working Environment.

About Our Client

A leading independent lender provides tailored vehicle finance solutions across the UK, working closely with dealerships and brokers. With a strong focus on customer service, compliance, and responsible lending, they help customers secure affordable car finance, even in complex financial situations. Known for their ethical approach, they prioritize professionalism, innovation, and customer-centric service.

Job Description

  • Handle customer queries with professionalism and efficiency.
  • Provide financial advice to customers based on their specific needs and circumstances.
  • Maintain a thorough understanding of our financial products and services.
  • Develop and sustain strong customer relationships.
  • Ensure compliance with industry regulations and company policies.
  • Collaborate effectively with the broader customer service team.
  • Contribute to the continuous improvement of customer service processes and practices.
  • Manage customer data and records with utmost confidentiality and accuracy.

The Successful Applicant

A successful Customer Financial Support Advisor should have:

  • Strong communication and negotiation skills - Confident and empathetic when speaking with customers, ensuring positive outcomes.
  • Problem-solving and resilience - Remains calm under pressure and handles difficult conversations professionally.
  • Attention to detail - Maintains accurate records and ensures compliance with industry regulations
  • Target-driven and motivated - Works effectively towards recovery goals while staying persistent and positive.
  • Relevant experience and adaptability - Background in customer service, finance, or debt recovery, with the ability to adjust to different customer needs.

What's on Offer

  • A competitive salary, ranging from £25,000-30,000.
  • Comprehensive training and development opportunities.
  • A supportive, team-oriented work culture.
  • Generous holiday entitlement.
Contact
Hannah Martinez
Quote job ref
JN-052025-6751431
Phone number
+44 151 255 3776

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Chester
Contract type
Permanent
Consultant name
Hannah Martinez
Consultant phone
+44 151 255 3776
Job reference
JN-052025-6751431