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Customer Coordinator - Long term Temp

Sheffield Temporary £16 - £19 per hour View Job Description
A Customer Coordinator is required to join a thriving team in the Customer Service department of a leading Industrial/Manufacturing company based in Sheffield. This role requires a candidate who can demonstrate a strong ability to manage customer relationships, handle orders, and liaise with various internal departments.
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  • Immediate start with a large reputable organisation.
  • Long term opportunities.

About Our Client

Our client is a prominent player in the Industrial/Manufacturing industry, renowned for their high-quality products and commitment to customer satisfaction, with a vast network of operations across multiple continents.

Job Description

  • Accurately inputting customer purchase orders into internal systems while ensuring compliance with export control procedures.
  • Maintaining daily communication with multiple customer contacts to meet their requirements and expectations effectively.
  • Tracking and reporting delivery performance, escalating any issues to customers against agreed delivery commitments.
  • Providing regular updates and status reports to customers.
  • Collaborating with planning, production, and technical teams to ensure customer requirements are met on time.
  • Striving to meet and exceed defined customer service standards wherever possible.
  • Engaging professionally with customers through phone, email, written correspondence, and face-to-face interactions.
  • Investigating and resolving customer issues promptly and effectively.
  • Maintaining accurate records of customer interactions and correspondence.
  • Working closely with fellow Key Account Managers and the Internal Sales Support Team to ensure seamless operations.
  • Gathering and sharing relevant market intelligence as required.
  • Monitoring customer service performance and key performance indicator (KPI) trends, providing management with early warning insights.
  • Being open to UK, European, and international travel as required.

The Successful Applicant

A successful Customer Coordinator should have:

  • Proven experience in a customer-facing role within the Industrial/Manufacturing industry
  • Strong communication skills and a customer-focused approach
  • Ability to manage multiple tasks and deadlines
  • Proficiency in using relevant computer software and systems

What's on Offer

  • An estimated hourly rate of £16.00 - £20.00 per hour
  • A supportive and team-oriented work culture
  • Opportunity to work for a globally respected Industrial/Manufacturing company
  • The chance to develop and refine your customer service skills
  • A location in the bustling city of Sheffield
  • Long term opportunities
  • On site parking



Contact
Danielle Hughes
Quote job ref
JN-102024-6568533
Phone number
+44 151 255 3756

Job summary

Job function
Business Support
Subsector
Sales Order Processing
Sector
Industrial / Manufacturing
Location
Sheffield
Contract type
Temporary
Consultant name
Danielle Hughes
Consultant phone
+44 151 255 3756
Job reference
JN-102024-6568533