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Customer Complaints Manager

Stockport Temporary £17 - £19 per hour View Job Description
An opportunity has arisen for a Temporary Complaints Manager to join a dedicated customer service team in the not for profit sector. The successful candidate will display strong communication skills, a keen eye for detail, and a passion for customer service.
  • 3 / 4 TEMP TO PERM ROLE
  • COMPETITIVE PAY RATE & WEEKLY PAY

About Our Client

Our client is a medium-sized organisation within the not for profit industry, based in Stockport. They are well-respected within their sector and pride themselves on their commitment to delivering an exceptional customer service experience.

Job Description

Key Responsibilities:

  • Log, track, and categorise complaints across multiple channels.
  • Investigate formal complaints, liaising with internal teams and external partners.
  • Draft clear, empathetic communications, including formal outcome letters.
  • Participating in 1 - 1 with team and supporting with development.
  • Ensure compliance with regulations
  • Analyse complaint trends to drive service improvements.
  • Provide reports about complaints performance and learning.
  • Maintain accurate records and ensure data is up to date.
  • Facilitate regular meetings with customer scrutiny groups to review service performance.
  • Encourage tenant participation in service evaluations and decision-making.
  • Gather customer feedback, ensuring their views influence improvements.
  • Advocate for the customer voice

The Successful Applicant

A successful Temporary Complaints Manager should have:

  • A strong background in customer service complaint handling/management is essential.
  • Excellent communication skills, both written and verbal.
  • Experience of using Alternative Dispute Resolution.
  • Experience with regulatory bodies.
  • A customer-focused approach and a passion for delivering high-quality service.
  • Strong problem-solving abilities and an ability to think on their feet.



What's on Offer

In return, our client can offer:

  • Competitive salary & weekly pay.
  • The opportunity to make a real difference within a respected not for profit organisation.
  • A supportive and collaborative team environment.
  • Immediate start.
  • 3 - 6 month role with the possibility of being extended or going perm.
  • A location in the heart of Stockport, with easy access to public transport.
Contact
Lee Mcerlean
Quote job ref
JN-032025-6685910
Phone number
+44 161 829 0398

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Not For Profit
Location
Stockport
Contract type
Temporary
Consultant name
Lee Mcerlean
Consultant phone
+44 161 829 0398
Job reference
JN-032025-6685910