Save Job Back to Search Job Description Summary Similar JobsAn exciting company that supports and invests in each their employeesRealistic targets and expectations with a highly rewarding bonus structureAbout Our ClientThe company is a large, established firm in the financial services industry, based in Glasgow. They have helped over 250,000 people get out from under serious debt, and we believe in treating every client with empathy, understanding, and integrity. We tailor our support to your circumstances, and always have your best interests at heart.Job DescriptionReceiving referrals from customers in financial difficulties who are interested in a debt solutionComplete a comprehensive assessment of each customer's circumstances, including their personal details, potential vulnerabilities, debt level, asset position, affordability, and reason for financial difficultyProvide advice based on the customer's circumstances, detailing the debt solutions available, and make an informed recommendationDraft paperwork with accuracy and attention to detailConvene and conduct meeting of creditorsLiaise with creditors over votes or to discuss modifications to arrangements.Provide support throughout the customer journey, ending with them entering into an arrangementThe Successful ApplicantA successful Customer Account Manager should have:Experience dealing with customers confidently via telephonePositive, driven, and motivated individual who thrives in a fast-paced environmentCustomer onboarding and satisfaction experienceExperience working within account management or salesProven track record of achieving KPIsA professional, influential, and dynamic, with a strong can-do attitudeExceptional communication skills, both verbal and writtenThe ability to engage with customers sincerely and empatheticallyExcellent negotiation and objection handling skillsWhat's on OfferA competitive salaryA comprehensive benefits package including health, pension, and bonusA supportive and collaborative company cultureOpportunities for professional growth and developmentThis role is an excellent opportunity to join a thriving company in Glasgow's financial services sector. We encourage all candidates to apply and look forward to meeting our next Customer Account Manager.ContactHannah FranklandQuote job refJN-122024-6609404Phone number+441142636003Job summaryJob functionSalesSubsectorFinancial & Professional ServicesSectorBusiness ServicesLocationGlasgowContract typePermanentConsultant nameHannah FranklandConsultant phone+441142636003Job referenceJN-122024-6609404
