Customer Account Manager

As a Customer Account Manager you will be responsible for onboarding new customers while maintaining a high retention rate.

You will be accountable for the management of all customers referred directly to you, using a variety of communication platforms which allow you to engage with clients in a variety of ways.

You will provide customers with accurate information surrounding the debt solutions available to them based on their individual needs, offer best advice regarding their financial difficulties, and ensure they're fully informed when they make a decision.

You will be responsible for your individual KPIs, which will focus on customer outcomes and customer satisfaction.

Receiving pre-qualified referrals from customers in financial difficulties who are interested in a debt solution

Completing a comprehensive assessment of each customer's circumstances, including their personal details, potential vulnerabilities, debt level, asset position, affordability, and reason for financial difficulty

Providing advice based on the customer's circumstances, detailing the debt solutions available, and make an informed recommendation

Drafting paperwork with accuracy and attention to detail

Convene and conduct meeting of creditors

Liaising with creditors over votes or to discuss modifications to arrangements.

Providing support throughout the customer journey, ending with them entering into an arrangement

Be responsible for your individual KPIs, ensuring your portfolio of customers is well maintained and continually updated