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Customer Account Manager

City of London Permanent £40,000 - £45,000 per year View Job Description
We are seeking a dedicated Customer Account Manager to serve in this Public Sector & Not for Profit department. The successful candidate will excel at building customer relationships, work across full arrears lifecycle resolving account issues and ensuring high levels of customer satisfaction within the property industry.
  • Immediate Start
  • 1-2 days working in the office

About Our Client

The organisation is a large housing trust based in London, well-known for its commitment to providing high-quality housing solutions and excellent customer service. With an extensive reach across the UK, this public sector and not-for-profit trust has a reputation for integrity, professionalism, and community impact.

Job Description

  • Establish and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction.
  • Manage multi-disciplinary team
  • Be responsible for delivery of account management and debt recovery service across full arrears lifecycle
  • Resolve account-related issues promptly and accurately.
  • Work closely with other team members to meet and exceed set targets.
  • Provide professional customer service to clients in the property industry.
  • Monitor customer accounts, ensuring timely payments and addressing any discrepancies.
  • Contribute to team efforts by accomplishing related results as needed.
  • Ensure compliance with relevant laws, regulations and company policies.
  • Identify and implement opportunities for process and operational improvements.

The Successful Applicant

A successful Customer Account Manager should have:

  • A strong understanding of the property industry and arrears lifecycle
  • Excellent communication and interpersonal skills.
  • The ability to resolve account issues efficiently and effectively.
  • Strong organisational skills and a keen attention to detail.
  • The ability to work well as part of a team and to foster strong customer relationships.
  • A proactive attitude and the ability to identify opportunities for improvement.

What's on Offer

  • A competitive salary in the range of £40,000 - £45,000 per annum.
  • The opportunity to work from home (WFH).
  • A collaborative and supportive company culture.
  • The chance to make a real impact in the public sector and not-for-profit property industry.



We look forward to receiving your application for this exciting Customer Account Manager opportunity in London. Don't hesitate, apply today!

Contact
Sarah Wigley
Quote job ref
JN-012025-6642393
Phone number
+442072692256

Job summary

Job function
Public Sector
Subsector
Group Accounts
Sector
Not For Profit
Location
City of London
Contract type
Permanent
Consultant name
Sarah Wigley
Consultant phone
+442072692256
Job reference
JN-012025-6642393