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CRM Manager - Hybrid Working

Greater Manchester Permanent £42,000 - £50,000 per year View Job Description
An exciting opportunity for an experienced CRM Manager, for a global group of companies based in Greater Manchester. This role will play a pivotal role in driving customer engagement, business growth, and customer loyalty, and will be within an established Digital Marketing team.
  • Hybrid Working - 3 days per week
  • Joined an established Digital Marketing team in Manchester

About Our Client

The company is a globally recognised, group of manufacturing and production companies. The company has a diverse range of customers across Europe, and a central marketing function based in Manchester.

Job Description

The responsibilities for the CRM Manager - Hybrid Working role will include:

  • Utilizing the company's in-house CRM system - built off Dynamics365, to manage and optimize campaigns drive customer engagement.
  • Develop and implement robust customer retention strategies.
  • Create automated customer journeys.
  • Monitor and report on CRM performance and customer engagement metrics.
  • Running regular A / B testing campaigns to optimize performance of campaigns.
  • Collaborate with the marketing team to enhance customer experience.
  • Ensure data compliance and security across all CRM activities.
  • Identify opportunities for CRM system enhancements, including incorporating AI software to improve efficiency and performance - working closely with IT support teams on software development opportunities.
  • Train staff on CRM usage and best practices - being the go-to CRM person across the business.
  • Work closely with various departments to ensure CRM objectives align with overall company goals.

The Successful Applicant

For the CRM Manager - Hybrid Working role, applicants should have:

  • Minimum 2+ years experience in a CRM focused digital marketing role.
  • Experience with Dynamics365 is ideal, but other CRM platform experience will be considered.
  • Experience within a B2B marketing setting is desirable, but not central.
  • Strong analytical skills to interpret CRM data and market trends.
  • Excellent communication skills to work effectively with various teams.
  • Strong time management skills.
  • A curious mindset on continuous technology developments within the digital marketing team.
  • Knowledge of data protection legislation and CRM system compliance.
  • Strong leadership skills to guide and train staff on CRM usage.

What's on Offer

On offer for the CRM Manager - Hybrid Working role:

  • A competitive salary range of £42,000 - £50,000 - depending on experience
  • Hybrid Working - 3 days per week on-site
  • Opportunity to work in a large, globally recognised organisation within the Industrial/Manufacturing industry.
  • 25 days holiday
  • Private Medical Options



If you are a motivated CRM Manager looking to make a significant impact in a large organisation, we encourage you to apply for this exciting opportunity!

Contact
Chris Winterton
Quote job ref
JN-032025-6683053
Phone number
+44 161 829 0445

Job summary

Job function
Marketing & Agency
Subsector
CRM Agencies
Sector
Industrial / Manufacturing
Location
Greater Manchester
Contract type
Permanent
Consultant name
Chris Winterton
Consultant phone
+44 161 829 0445
Job reference
JN-032025-6683053