Credit Controller

The Credit Controller will:

• Reduce outside collection and bad debt expense
• Chase debts by phone/email, speaking on behalf of the company requiring good communication/diplomacy/tact/negotiation skills.
• Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
• Maintain open communication with customer and field personnel to promote future business opportunities
• Develop and maintain effective working relationships with the sales organisation and customers to enhance collection activity
• Monitor and control debt/Aged debt overview: ensuring agreed terms are adhered to by customers
• Provide management accurate and timely reports on the status of collection of collection activity
• Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
• Document customer commitments for payment
• Document and communicate customer disputed items or complaints to appropriate personnel for resolution