Credit Controller

Key Responsibilities:

• Billing: Proactively manage and chase outstanding debts from consumers, ensuring timely payments and minimal ageing debt.
• Customer Communication: Contact consumers and healthcare organisations via phone, email, and letter to discuss overdue accounts, offering payment plans where necessary while ensuring all communications are professional and compliant with healthcare regulations.
• Account Reconciliation: Regularly reconcile consumer accounts, identifying discrepancies, applying adjustments, and working with other departments to resolve issues.
• Payment Plans: Negotiate and establish manageable payment arrangements for consumers experiencing financial hardship, ensuring that all agreements are documented and tracked accurately.
• Internal Collaboration: Work closely with the billing, customer service, and finance teams to resolve disputes and ensure accurate invoicing and payments.
• Credit Assessments: Assist in reviewing new consumer credit applications to assess risk and recommend appropriate credit limits.